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Answers to common questions, or send us a message.
Quick answers
How do I book, reschedule or cancel?
Book from your account so your details and points apply automatically. You can reschedule or cancel from Upcoming appointments. Changes inside 24 hours of the appointment may carry a late-change fee.
How do deposits work?
Some services take a deposit when you book. Your time is held for 15 minutes while you pay; after that the slot is released.
When do my membership points arrive?
Points are added each billing cycle, work on any service, and unused points roll over.
Why can't I book right now?
If there's an outstanding balance on your account, booking and points pause until it's settled. You can pay it from your dashboard.