Help
Answers to common questions, or send us a message.
Quick answers
I didn't get my link or code
Check your spam or promotions folder for the email, and check that the email or phone number you typed is the one you use with us. A link or code lasts 20 minutes and works once; if yours has run out, ask for a new one from the sign-in page. A phone number can get up to 3 codes an hour; if a text doesn't come, sign in with your email instead. Still stuck? Send us a message below with the email or phone number you tried.
How do I book, reschedule or cancel?
Book from your account so your details and points apply automatically. You can reschedule or cancel from Upcoming appointments. Changes inside 24 hours of the appointment may carry a late-change fee.
How do deposits work?
Some services take a deposit when you book. Your time is held for 15 minutes while you pay; after that the slot is released.
When do my membership points arrive?
Points are added each billing cycle, work on any service, and unused points roll over.
Why can't I book right now?
If there's an outstanding balance on your account, booking and points pause until it's settled. You can pay it from your dashboard.